Compair Privacy Policy
Your privacy matters. This Privacy Policy explains how Compair ("we," "our," or "us") collects, uses, stores, and shares personal information when you use our platform, including our website, apps, and related services (collectively, the "Service").
By using Compair, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Account Information
- Name, email address, and password (hashed)
- Organization or group affiliation (if provided)
- Subscription and billing information (e.g., plan type, payment status, Team membership)
b. Usage Data
- Log data (IP address, browser type, date/time)
- Feature usage patterns (e.g., document uploads, feedback requests)
- Diagnostic and performance data
- Information on your usage limits and subscription status (e.g., trial, active, expired) to enforce plan entitlements.
c. Content You Provide
- Images you upload (e.g., profile photos, group images)
- Documents, text, and data you upload
- Group names and descriptions
- Referral invitations and shared links
d. Cookies and Tracking Technologies
- Session cookies for authentication
- Analytics cookies for usage metrics
2. How We Use Your Information
We use your information to:
- Provide and improve the Service
- Authenticate users and maintain account security
- Process documents to foster feedback and collaboration
- Monitor system performance and prevent abuse
- Send updates, service announcements, and transactional emails
- Administer Team accounts, including allowing administrators to view member activity
- Contact you with feature announcements and re-engagement offers
3. Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers, including:
- Render (application hosting and infrastructure)
- Stripe (payment processing)
- Cloudflare (network and asset delivery)
- OpenAI / Mistral (AI model providers used for processing and generating document feedback)
- Other sub-processors as needed, which will be updated periodically
- Legal authorities if required by law, court order, or to prevent harm
- Other users in your group, based on your settings and shared documents
- Team administrators, who may access certain member information associated with the Team account.
4. Data Retention
We retain your data only as long as necessary to:
- Provide the Service to you
- Fulfill legal obligations
- Maintain security and backups
You may request deletion of your account and associated data at any time by contacting us.
5. Security
We implement reasonable technical and organizational measures to protect your information. This includes:
- Secure HTTPS connections
- Hashed passwords
- Access controls
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data
- Object to certain processing
To exercise these rights, contact us at: support@compair.sh
7. Children’s Privacy
Compair is not intended for use by individuals under the age of 18. If you believe we have collected personal information from someone under 18, please contact us so we can investigate and remove the data if necessary.
8. International Users
Compair is hosted in the United States. If you access the Service from outside the U.S., you consent to the transfer and storage of your data in the U.S. or other locations where our service providers operate.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app messaging. Continued use of the Service constitutes acceptance of the updated policy.
10. Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at: support@compair.sh
Thank you for trusting Compair with your information.