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Terms & Conditions

Welcome to Compair! These Terms of Service ("Terms") govern your use of the Compair platform, including our website, applications, and services (collectively, the "Service"). By accessing or using Compair, you agree to be bound by these Terms. If you do not agree, you may not use the Service. Continued use of the Service after any updates to these Terms constitutes your acceptance of those changes.

1. Definitions

  • "Compair" refers to the software, platform, and services offered at compair.sh and associated subdomains.
  • "User" refers to anyone who accesses or uses the Service.
  • "Content" refers to documents, text, images, or data uploaded, shared, or otherwise transmitted by Users.
  • "Feedback" refers to AI-generated insights, summaries, and comparisons provided by Compair.
  • "Groups" are collaborative spaces created within Compair for sharing and working on documents.
  • “Teams” are paid multi-user accounts with pooled usage limits, shared billing, and designated administrators who may manage or view certain account-level information.

2. Eligibility

To use Compair, you must be at least 18 years old or have the consent of a parent or legal guardian. If you are using Compair on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

3. Account Registration and Security

You agree to provide accurate, complete information during registration and to keep your account credentials secure. You are responsible for all activity under your account. Compair may suspend or terminate accounts for violation of these Terms.

4. Use of the Service

You agree to use Compair only for lawful and intended purposes. Prohibited activities include:

  • Uploading illegal, offensive, or harmful content.
  • Attempting to reverse-engineer or disrupt the Service.
  • Using bots or automated systems to interact with Compair, unless explicitly authorized via a documented API provided by Compair.
  • Violating the rights of other users or third parties.

5. Subscription and Payment

Compair offers a free trial and paid subscription plans. Details of pricing, document/feedback limits, and usage tiers are available on our website. After the expiration of a trial period, access to certain features (including publishing documents or receiving feedback) may be restricted until a paid subscription is activated. Subscriptions automatically renew unless canceled. Certain time-sensitive features—such as document uploads, feedback generation, or other usage-limited capabilities—may expire after a defined period and do not carry over unless explicitly stated otherwise. Referral credits are issued as ‘pending’ until the referred user becomes a paying subscriber. Pending credits have no cash value and may be revoked if the referred user does not convert. If you join a Team plan, billing is handled by the Team administrator. Certain account and usage information may be visible to Team administrators for management purposes.

6. Content Ownership and Licenses

You retain all rights to the Content you upload. By using the Service, you grant Compair a limited, non-exclusive license to process, analyze, and display your Content as needed to provide the Service. You are solely responsible for your Content’s legality and accuracy.

7. AI-Generated Feedback

Feedback is generated using machine learning models. While we strive for usefulness, accuracy is not guaranteed. You understand that:

  • Feedback may be incomplete, biased, or inaccurate.
  • You are solely responsible for any actions taken based on the Feedback.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and store your data. You may request account deletion at any time. We may from time to time contact you with feature announcements or promotional offers, including invitations to re-engage after a lapsed subscription. You may opt out of such communications as described in our Privacy Policy.

9. Intellectual Property

Compair, including all software, branding, and proprietary technologies, is owned by us or our licensors. You may not copy, distribute, or modify any part of the Service without our written consent.

10. Termination

You may stop using Compair at any time. We reserve the right to suspend or terminate your access to the Service at our discretion, especially in cases of misuse or violations of these Terms. Upon termination, we may delete your Content unless legally required to retain it.

11. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPAIR DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WHILE WE STRIVE FOR HIGH AVAILABILITY, WE DO NOT OFFER ANY SERVICE-LEVEL GUARANTEE OR UPTIME COMMITMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPAIR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (USD $100) OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

12. Indemnification

You agree to indemnify and hold Compair, its affiliates, officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of the Service;
  • Your violation of these Terms;
  • Your violation of any rights of a third party.

13. Force Majeure

Compair shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, internet outages, labor disputes, government actions, pandemics, or failures of third-party service providers.

14. Third-Party Services

Compair may depend on third-party infrastructure or services (e.g., hosting, payment processing, file storage). We are not responsible for the availability or accuracy of these services. Any issues arising from third-party platforms should be directed to the respective providers. A list of third-party service providers that may process user data can be found in our Privacy Policy.

15. Experimental and Beta Features

Compair is currently in a beta stage. Portions of the platform, including but not limited to feedback systems, document analysis, and referral programs, are still being developed and may change, break, or be discontinued without notice. We disclaim all warranties related to these experimental features.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in class-action lawsuits.

17. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes become effective constitutes acceptance of the new Terms.

18. Contact

If you have any questions about these Terms, please contact us at: support@compair.sh

19. Programmatic Access and API Use

Compair may offer programmatic access to the Service via an application programming interface ("API"). Use of the API is subject to these Terms and any additional terms provided in official API documentation.

Users must:

  • Use API keys or other authentication mechanisms provided by Compair;
  • Comply with any usage limits, rate limits, or restrictions we define;
  • Not use the API to replicate or resell the Service without written permission;
  • Not access or use the API in a manner that harms the performance, availability, or integrity of the Service.

We may suspend or revoke API access at any time, including in cases of abuse, excessive usage, or suspected security threats. Availability of API functionality may change over time.